FAQ

Booking the Banana Bus couldn’t be simpler! Simply use the form on our booking page.

Remember, when you make your booking a minimum of 50% deposit will be required to hold the agreed date and time slot. The remaining balance will then need to be paid at least 14 days prior to your event.

We accept payment by Bank Transfer, card or Cash.

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The bus is suitable for up to 20 -25 children (depending on their age) to play at any one time with an age range of 18 months to 10 years.

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When you book, you’ll need to think carefully about access, parking and any height restrictions. The Banana Bus is a full-size double decker that weighs around 13 tonnes. It is 14.6ft tall and 33.2ft long with a width of 8.4ft. The average private driveway hasn’t been designed for a double decker so make sure the bus will be suitable for your chosen destination. We cannot be held responsible for damage to your drive due to the weight of the vehicle.

The Play Bus needs firm level ground to park on with safe access for the children to enter and exit. If we’ll be parking on the street, you’ll need to allow for 5 car spaces at least, and also keep an eye out for any low overhanging trees or cables. We also recommend having an alternative parking space available. Be mindful of any low bridges, weight limits and narrow roads in and around your property.

If we are parking on the street outside your house, please ensure any neighbours effected anticipate our arrival.

We take access and safety very seriously, and if we can’t get to your property for any reason, or we feel it’s unsafe to park, then we won’t be able to hold the party.

If we are unable to gain access to your chosen location and an alternative cannot be found - and we were not informed of the circumstances prior to arrival - then a refund will not be available. However we do try hard not to disappoint, so will attempt to offer an alternative date and time if possible.

If you are unsure of access or parking, please contact us for advice. We may be able to do a visit prior to the event.

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The last thing we want is to disappoint a child or let down a valued customer, and we keep the vehicle serviced and maintained to a very high standard. However, just like your car at home, sometimes they can break down. If this happens, we will try and get the mechanical problem resolved as soon as possible and endeavour to still get to you on your chosen day. If this is not possible, we will arrange another mutually agreeable date and time or offer a full refund.

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Some of the entertainment features on the vehicle require a separate 240V power source in order to function. We therefore ask you for the use of a 240V power socket at your chosen location, this is a standard house 3 pin plug. We will supply the necessary extension leads. Please note if you require use of the air conditioning an additional power socket will be required.

If power is not available at your chosen location, we can supply a generator. You must tell us in advance if this is needed, and an additional charge will apply. The bus is still great entertainment for children without power however some of the features will not work. If we arrive at your chosen location and you have not told us the generator was required no refund will be offered in regard to loss of features on the vehicle.

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Don’t worry, you won’t miss out! We will always make up for the lost time and will leave later so that you have all of the agreed time for your event.

Although we cannot accept any responsibility for a delay in reaching your chosen location due to road works, traffic chaos or any other highway hazard which is beyond our reasonable control, we will aim to keep you informed if this happens.

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The UK being the UK, sometimes the weather just isn’t what we hoped!

Banana Bus can get to you in most weather conditions however there may be occasions when due to extreme poor weather - and for safety reasons - it may not be possible to arrive at your chosen location. Should this be the case we will inform you at our earliest convenience and an alternative mutually agreeable date will be offered. If no new date and time can be found, we will provide you with a full refund.

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We do not have toilet facilities so you’ll need to ensure you have toilets available at your chosen venue and that your supervising adults can assist the children.

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We love to see everyone having fun together! If someone in your party has special needs and you’d like to find out more, please contact us to discuss.

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If someone has made a mess on the bus, please inform us straight away. In the event of toilet accidents, sickness or other larger mess, a cleaning fee may be charged if professional cleaning is required.

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We ask that unwell or injured children, or children that have been unwell in the last 24 hours, do not play on the bus. In the event that a child is ill during play, the party may be stopped for cleaning purposes. A charge may be applied if professional cleaning is needed.

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Generally you will need to provide your own drinks and refreshments. With certain events we do supply some free soft drinks for the duration of the hire period - please discuss this with us on booking. On occasion, due to high demand and lack of on-board stock, we may not be able to supply free drinks although if this is the case no refunds will be offered.

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We require a minimum of two adults from you as the hirer to supervise the children at all times. Members of staff are only there to oversee the running of the party/event and to operate/manage the vehicle and equipment.

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For health and safety reasons outside footwear is not allowed on the bus and socks must be worn at all times. We recommend that long sleeves and trousers are worn too, but this is not strictly enforced. You as the hirer must ensure all chains, buckles, badges or other sharp objects are removed from the children prior to playing on the bus. Storage for footwear is available.

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We kindly ask you not to use items like confetti or party poppers on board the bus. However there are plenty of other great accessories you can enjoy in our collection of party bags and accessories!

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We ask you to not eat or drink alcohol on the bus at any time and chewing gum is strictly forbidden. Soft drinks, including any free soft drinks that may be supplied, can only be enjoyed at the front of the bus in the designated area.

Smoking is not permitted.

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Yes. We are fully insured with all the necessary employment and public liability insurances and our bus is converted to comply with the European play equipment standards EN1176.

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We understand that sometimes things just don’t go to plan. Any cancellation request must be received at least 14 days before the agreed booking date and you will then be eligible for a refund, minus the 50% deposit.

If you need to cancel, please get in touch using our contact us page.

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Still not found what you’re looking for? Please do get in touch with your questions or visit our terms and conditions page.

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